The Beauty Help Center

You’ve Got Questions - We’ve Got Answers

How do I schedule an appointment with ShyB.Artistry Makeup?

Click "Book Online" at the top of the page, Choose your service, date/time, pay necessary fees. Your appointment will be set.

Is a deposit required to book an appointment?

Yes, a non-refundable deposit is required to secure an appointment.

What if I need to cancel an appointment?

If you need to cancel any appointment for any reason, please notify ShyB.Artistry (if possible) 24-48 hrs in advance, Deposit will be retained.

What if the the makeup artist needs to cancel an appointment?

If ShyB.Artistry needs to cancel an appointment,( due to illness, emergencies, inclement weather, etc.) Only under this circumstance, the deposit will be refunded or referral can be made to a fellow makeup artist. Clients will be given as much advance notice as possible.

Can I reschedule my appointment if needed?

Yes, clients are only allowed to reschedule ONCE within a 30 day period. After the 30 day period, client will be subject to another deposit for booking..

Do you offer refunds?

Yes, refunds are issued ONLY if the makeup artist has to cancel an appointment with a client (example: illness, inclement weather, emergencies, etc.)

What if I am running late for my appointment?

There is a 10 minute grace period for ALL appointments, after the 10 minute grace period a $10.00 late fee will be charged to the price of service. After 15 minutes, appointment WILL be cancelled and deposit WILL be retained by artist. You will be required to book another appointment date/time and subject to another deposit to secure appointment

Do you offer Early Hour/After Hours appointments?

Yes, any appointment scheduled before  9 am and after 7 pm, is considered early/after hours appointments. There will be a $10.00 fee added to the price of the service for these appointments.

Do you travel for client appointments?

Yes, I will travel upon availability. There will be a travel fee added to services for any travel. Travel fees will be assessed upon mileage. Fee will be discussed with client at time of booking.

Do you travel to venues for weddings, and/or destination weddings?

Yes, I will travel for weddings. All fees included for travel, hotel etc., will be discussed with clients upon booking. Please email all details for the wedding (date/time/location, etc.) and we will start planning for your big day.

Do I need any prep for my appointment?

Yes, please have eyebrows groomed (waxed, threaded, etc.) prior to appointment and freshly cleaned face.

Am I allowed to bring someone to my appointment with me?

Yes, only ONE person can accompany you to your appointment due to limited space. (All minors are encouraged to have one person accompany them to an appointment.)

What if I have allergies or sensitive skin?

If you have allergies or sensitive skin, please notify makeup artist 
IMMEDIATELY upon booking your appointment. Please email this information to the artist to maintain safety of all clients.

What if I have any open wounds, sores or cuts on my face prior to appointment?

If you have any of these issues listed, please email the makeup artist prior to appointment so preparations can be made to maintain safety and sanitation of client, tools, products, etc. 
If wound, sores or cuts are too complex, client will need to reschedule to allow healing time.

What if I am a "No Show" for an appointment?

If you are a "No Show", your deposit will be retained and you may not be allowed to schedule with ShyB.Artistry in the future. If you are allowed to schedule for future appointments, FULL payment is required to book any service, payment will be non-refundable. The decision will be made at the discretion of ShyB.Artistry.

Are lashes included with Full face services?

Yes, lashes are included with all Full Face services, however if you would like to purchase lashes from the Fabulash by Shy Collection, you are more than welcome to. The Fabulash by Shy Collection eyelashes are a separate charge and will be added to makeup services.

Are the eyelashes purchased from the Fabulash by Shy Collection refundable?

No, they are non-refundable. ALL SALES FINAL.

 

2931 Ridge Rd, Suite 1059, Rockwall, TX, USA

469-745-8002

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